Handbook Definitions

As used throughout this Handbook, the following terms will be understood as follows:

• 4-H Volunteer - A qualified individual who has been appointed as a 4-H Volunteer by the Volunteer Program Coordinator to assist the 91原创CE in the execution of the 4-H Program.
• CANR - College of Agriculture and Natural Resources, a statewide network of 91原创 researchers and educators dedicated to the creation, development and application of knowledge in agricultural, natural and human resources.
• County Director - The administrator of the 91原创CE organization at the three county offices.
• DSU - Delaware State University
• DSUCE - DSU Cooperative Extension, College of Agriculture, Science and Technology鈥檚 outreach program.
• Inactive - A volunteer who did not fulfill the annual reappointment requirements in a timely manner and is no longer an appointed volunteer.
• MG Volunteer - A qualified individual who has been appointed as a Master Gardener (MG) Volunteer by the Volunteer Program Coordinator to assist 91原创CE in the execution of the MG Program.
• MW Volunteer - A qualified individual who has been appointed as a Master Wellness Volunteer (MWV) by the Volunteer Program Coordinator to assist 91原创CE in the execution of the MW Program.
• MN Volunteer - A qualified individual who has been appointed as a Master Naturalist Volunteer (MN) Volunteer by the Volunteer Program Coordinator to assist 91原创CE in the execution of the MN program.
• NIFA - National Institute of Food and Agriculture
• 91原创 - 91原创
• 91原创CE - 91原创 Cooperative Extension, CANR鈥檚 outreach program.
• 91原创CE Director of Extension - The administrator of the 91原创 Cooperative Extension Program.听听听听听听听听听听听听听听听
• 91原创CE Program Leader - The administrator of one of the primary 91原创CE Extension program areas including Agriculture, 4-H, and Family and Consumer Sciences.
• 91原创CE Volunteer - Unpaid volunteers who work with 91原创CE Programs.听 This may include the Master Gardener, Master Wellness, and Master Naturalist Volunteer, 4-H Youth Development Volunteers or other 鈥淢aster鈥� Volunteer program members.
• 91原创CE Volunteer Program Coordinator - 91原创 Specialists and Extension Educators responsible for coordinating the local听91原创CE volunteer programs.
• USDA - U.S. Department of Agriculture

CHAPTER ONE: INTRODUCTION AND PROGRAM BACKGROUND

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I. INTRODUCTION

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The 91原创 Cooperative Extension (鈥�91原创CE鈥�) volunteer programs are educational programs designed to teach and effectively extend information to residents of Delaware. 91原创CE volunteer programs include the Master Gardener (鈥淢G鈥�) Program, Master Wellness Volunteer (鈥淢W鈥�) Program, Master Naturalist (鈥淢N鈥�) Program, and 4-H Youth Development (鈥�4-H鈥�) and any additional 鈥淢aster鈥� volunteer programs. 91原创CE is the outreach arm of the College of Agriculture and Natural Resources (鈥淐ANR鈥�) at the 91原创 (鈥�91原创鈥�). Our 91原创CE Volunteers promote the application of science-based information through 91原创CE organized educational programs that occur statewide and in each country of the State of Delaware. Delaware State University Cooperative Extension (鈥淒SUCE鈥�) is our partner in offering and managing the Delaware Master Gardener Program.

This Handbook is designed to provide the policies and implementing procedures that are relevant to the 91原创CE volunteer programs. These policies and procedures are defined within broader policies of 91原创. This Handbook is issued via the 91原创CE website, where the most current version may always be found. It is available to all interested persons.

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II. BRIEF HISTORY OF 91原创CE VOLUNTEER PROGRAMS

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A. 91原创CE started in 1914 with the passage of the Smith Lever Act. During the beginning years, programs in agriculture, youth development and home economics developed with extension Educators providing educational programs to the public.

B. In 1914 the first 4-H volunteers were recruited who supported the outreach efforts of 91原创CE. Community based 4-H clubs are organized and coordinated by adult and teen 4-H leaders. Club Cloverbud members are ages 5-7 and 4-H members are 8-19. Clubs can also be located within an afterschool setting or through the 4-H Military initiative. Volunteer leaders help to determine program efforts and assist in managing the county and statewide programs.

C. In Delaware, the MG program began in 1986 and was originally planned and initiated by 91原创CE Specialists and county Educators/Agents. 91原创CE MG program staff has generally determined local program organization, operational guidelines, activities, and subject matter content. 91原创CE MG program staff and MG volunteers throughout the state also support one another through informal networks.

D. The MW began in 2020, but was originally the Master Food Educator (MFE) program, first piloted from 1994-1997. It (MFE) was discontinued for a brief time, but then in 2009, the program reemerged in New Castle County and then expanded to Kent and Sussex counties in 2013. The program was designed and implemented by the Extension Foods and Nutrition Specialist in conjunction with county Agents.

E. The MN program began to take shape in late 2018 and the first cohort started in March of 2020. The program trains volunteers to become Naturalists with a focus on a continued commitment to nature through volunteer service and advanced training. The program is coordinated through a partnership with the Delaware Nature Society and Local Organizing Partners (LOPs). LOPs host the volunteers after training and are generally natural resource and environmental not for profit organizations around the state. MNs can be 91原创CE volunteers but most are volunteers for other LOPs who do not fall under this manual. More information may be found here:听
View / Download听
Volunteer Resource Manual as a PDF

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III. 91原创CE VOLUNTEER PROGRAM CORE VALUES AND INTENDED IMPACTS

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A. The 91原创CE Volunteer programs utilize trained, and for MG and MW programs, certified volunteers at the county level to conduct research-based educational programs to meet needs of local residents. The 91原创CE Volunteers provide an organized approach to addressing demands for information and addressing community issues with the focus on educational programs and demonstration projects that address the Plan of Work of CANR.

B. The CANR Plan of Work identifies critical areas of concern for the State of Delaware and identifies strategies for implementing educational activities and measuring educational impacts which are based on the following:

1. 91原创CE Volunteer activities focus on education, not service.
   
   
2. 91原创CE Volunteer programs provide information and teach practical and usable skills. 91原创CE programs are neutral and unbiased toward specific commercial products, services, and support groups. 91原创CE Volunteers or staff may not solicit or perform contract services for personal gain while representing 91原创CE.
   
   
3. 91原创CE activities meet identified Plan of Work initiatives and clientele needs.
   
   91原创CE Volunteer educational activities target adult and youth (often called 鈥渃lientele鈥�) and their needs. The activities are focused and support the identified Plan of Work goals. 91原创CE Volunteers and clientele often help determine program content and delivery methods. Ideas for program improvements are regularly sought from clientele. Working in partnership with other organizations, programs are provided and valuated. Information garnered from evaluations improves program quality and provides future programming ideas.
   
   
4. 91原创CE Volunteers are guides to learning, and respect others鈥� viewpoints and abilities.
   
   91原创CE programs respond to a range of individual learning styles, abilities, and backgrounds. 91原创CE Volunteers provide appropriate available information while respecting alternative viewpoints. They are guides to learning. They present information and use technology to assist learners in improving their lives. They serve as educators, mentors and information resource providers. They often provide multiple options to helping clientele solve local problems and address issues. In this way, the 91原创CE Volunteers help clientele have the information and confidence they need to make more informed decisions.
   
   
5. Educational activities are inclusive, not exclusive.
   
   91原创CE Volunteer program methods and content are evaluated to assure information is not exclusively held and that 91原创CE volunteer educational programs are available to the public on an equal opportunity basis in accordance with 91原创 and federal affirmative action/diversity policies. 91原创CE volunteer educational efforts are available to all, limited only by 91原创CE鈥檚 resources.
   
   
6. 91原创CE Volunteers extend only research-based and technically accurate information.
   
   91原创CE programs extend information that is based on peer-reviewed research that flows through the U.S. Department of Agriculture (鈥淯SDA鈥�), National Institute of Food and Agriculture (鈥淣IFA鈥�), Land Grant University and Cooperative Extension educational system. 91原创CE Volunteers provide information with honesty and to the best of their abilities and refer more complex queries to more qualified 91原创CE personnel. Problem-solving options are discussed but depending on the topic specific recommendations are only given within specified guidelines/
   
   
7. 91原创CE Volunteers emphasize 鈥渓earn-by-doing鈥� methods.
   
   91原创CE Volunteer programs use teaching methods that emphasize hands-on demonstration and provide opportunities for clientele to practice new skills.
   
   
8. 91原创CE Volunteers teach new skills, validate achievement, and encourage extending knowledge to others.
   
   91原创CE programs recognize new skills learned. Appropriate methods are used to teach improved skills, build individual confidence, and encourage application of new skills. Further, to extend the 91原创CE Volunteer鈥檚 impact, those receiving information from 91原创CE Volunteers are encouraged to share new insights and skills with family, friends, and neighbors.
   
   
9. Activities build community support for 91原创CE through improved visibility.
   
   91原创CE educational activities feature appropriate, accurate information, packaged and advertised by 91原创CE for local clientele consumption. All 91原创CE programs, information, and activities are readily identifiable as products of 91原创CE. All 91原创CE Volunteers must wear identifying name badges. All distributed information is identified with the 91原创CE official name and address and encourages additional contacts. 91原创CE Volunteers communicate about the range of local 91原创CE programs offered and invite further contact.

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C. Intended Program Impact

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1. 91原创CE program staff and 91原创CE Volunteers organize to extend educational services to the widest audiences possible. Intended 91原创CE impacts are identified in the Plan of Work for each program area. 91原创CE Volunteer efforts help 91原创CE expand program initiative and impacts by helping us reach more clientele.
   
   
2. The Plan of Work can be found in Faculty and Staff Resources on the Extension website.

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D. 91原创CE Volunteer Program Initiation

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1. The 91原创CE Volunteer programs are statewide programs operated at the County level to address community identified issues and needs. In general, a 91原创CE Volunteer Program Coordinator in conjunction with the County Director in the 91原创CE County office and the 91原创CE Program Leader makes recommendations to the 91原创CE Leadership Team to initiate a local 91原创CE Volunteer program. The 91原创CE Volunteer Program Coordinator plans and manages the scope of the 91原创CE volunteer program and volunteer activities. The 91原创CE Volunteer Program Coordinator is responsible for the selection, training, certification, and support of volunteers. Routine procedures and day-to-day management of the 91原创CE Volunteer programs may be delegated to 91原创CE program staff or 91原创CE Volunteers, but the academic quality, educational focus and impact of the 91原创CE Volunteer program are the responsibility of the County Agent and 91原创CE Program Leader.
   
   
2. To initiate a new 91原创CE Volunteer program, the appropriate 91原创CE Extension Agent develops a proposal and makes a recommendation to the 91原创CE County Director or Program Leader and 91原创CE Volunteer program as part of the Educator鈥檚 overall responsibilities. Before initiating a 91原创CE Volunteer program, the County Director or Program Leader will send forth the recommendation to the 91原创CE Leadership Team who will make the final decision.
   
   
3. Should the 91原创CE Volunteer Program Coordinator propose terminating an existing 91原创CE Volunteer program in the County, she/he must consult with the 91原创CE County Director, who will consult with the 91原创CE Program Leader. The 91原创CE Volunteer program should be periodically evaluated to judge its impact/benefit to 91原创CE, clientele and community in comparison with resources (including programmatic and administrative oversight) available for the conduct of a quality program. Before a decision is made to terminate the local 91原创CE Volunteer program, impact on the trained, active 91原创CE Volunteers, as well as clientele, must also be considered. Any final recommendation to terminate an existing 91原创CE Volunteer Program must be made to the 91原创CE Director of Extension who will provide final approval.

CHAPTER TWO: 91原创CE VOLUNTEER PROGRAMS TEAM AND ORGANIZATIONAL STRUCTURE

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This Handbook section describes the roles and responsibilities of the people who design, create, and evaluate research, outreach, and educational activities in the 91原创CE Volunteer programs. It also recognizes the importance of everyone involved in 91原创CE Volunteer programs: Administrators of the USDA, NIFA, colleagues at other land-grant universities, DSUCE, as well as 91原创 Administration; CANR administrators and departmental faculty, and 91原创CE County Directors, Extension Educators, 91原创CE Program Leaders and Volunteers.

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I. ROLES AND RESPONSIBILITIES OF 91原创CE

A. The 91原创 Administration helps set policy for all 91原创 programs. 91原创 policies and procedures underlay all policies set forth by 91原创CE policies and procedures. Specific units that support some for the 91原创CE Volunteer policies and procedures include:

• Human Resources and Office of General Counsel
• Office of Equity and Inclusion
• Procurement, Risk Management and Finance
  
  

B. The CANR provides administrative and programmatic support in key areas to those working on 91原创CE Volunteer program initiatives, programmatic advocacy efforts, and statewide programs. DSUCE also provides oversight to personnel supporting the MG program in Kent/Sussex counties.

C. The content Specialists provide statewide extension education and applied research programs focused on problems and serve as statewide programmatic resources for the 91原创CE Volunteer programs. The Specialist may conduct research and education programs in cooperation with County 91原创CE, other 91原创CE Specialists, and campus faculty in areas related to the introduction, evaluation, and management of CES educational initiatives.

D. 91原创CE County Directors are responsible for recommending in consultation with 91原创CE Program Leaders, whether counties will sponsor and manage 91原创CE Volunteer programs. The 91原创CE Leadership Team will have final authority regarding the establishment of these programs.

E. 91原创CE Volunteer Program Coordinators who manage the 91原创CE Volunteer programs are responsible for ensuring that 91原创CE Volunteer programs conform to 91原创 policies; federal, state, and local laws; safety and health regulations; affirmative action requirements; and with statewide 91原创CE Volunteer program goals, policies, and guidelines. 91原创CE Volunteer Program Coordinators review volunteer certification materials and appoint/reappoint individual volunteers. The 91原创CE Director of Extension has the responsibility of excusing from further service volunteers who do not follow policies and guidelines, or who do not meet 91原创CE Volunteer program standards of service.

F. 91原创CE Volunteer Program Coordinators plan and manage the scope of the 91原创CE Volunteer programs and volunteer activities and are responsible for the selection, training, certification, and support of volunteers. Routine procedures and day-to-day management of the 91原创CE Volunteers may be delegated to non-academic staff or volunteers, but the academic quality, educational focus, and the impact of the 91原创CE Volunteer programs are the responsibility of the 91原创CE Volunteer Program Coordinator.

G. 91原创CE Program Leaders and Volunteer Program Coordinators work with 91原创CE Specialists, faculty, other professionals and community members to develop innovative and creative educational programs to meet the needs of clientele. These programs may include or be specifically developed for implementation by 91原创CE Volunteers.

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II. VOLUNTEER ROLES AND RESPONSIBILITIES

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New 91原创CE Volunteers are recruited and trained, as required, and then fulfill the requirements of the 91原创CE Volunteer program. Individuals selected to become volunteers receive formal training from 91原创CE staff and other qualified instructors. Volunteers are responsible to the 91原创CE Volunteer Program Coordinator and, through him/her, to the County Director and then to appropriate 91原创CE or DSUCE administrators. (See the Organizational Chart on the next page.)

91原创CE Volunteers are expected to follow the policies and procedures outlined in the volunteer handbook as well as those set forth by 91原创. 91原创CE Volunteers serve at the pleasure of 91原创CE or DSUCE.

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III. ORGANIZATIONAL CHART- see separate document

CHAPTER THREE: VOLUNTEER STATUS

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I. INTRODUCTION

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A. 91原创CE Volunteers agree to support local 91原创CE educational programs, goals, and procedures as administered by the County office. 91原创CE is committed to supporting a diverse group of individuals who are enthusiastic about being trained to serve as 91原创CE Volunteers in extending our reach.

B. A 91原创CE Volunteer is anyone eighteen (18) years of age or older who, on a non-paid, non-benefited basis, agrees to provide a service or conduct an activity that supports the goals of the 91原创CE program. Such volunteers are recruited, oriented, trained, and annually appointed as part of the 91原创CE program, so that they may undertake and achieve specific programmatic objectives. 91原创CE Volunteers must complete the appropriate training as required, may need to pass an examination (depending on the program), sign the Renewal materials, secure background investigation clearance, and satisfactorily complete other miscellaneous requirements.

II. RECRUITMENT

A. 91原创CE recruitment activities for new 91原创CE Volunteers must be designed to assure that a diverse group of adults in the local community become aware of the programs and the opportunities.

B. All adults interested in participating, as volunteers for 91原创CE, must complete an Application Form (See Appendix A) and sign a Code of Conduct (See Appendix B). There may be a face-to-face interview process in the selection of potential 91原创CE Volunteers. This provides an opportunity for information exchange regarding 91原创CE opportunities. While there are no specific standard criteria for the selection of 91原创CE Volunteers, potential volunteers must be willing to comply with all 91原创 policies and procedures. Key characteristics of potential trainees are ability and willingness to volunteer, good communication skills, some expertise in program area and other skills as needed by the program.

C. 91原创CE is committed to providing safe environments for all individuals- particularly young people participating in its programs.

D. Each 91原创CE Volunteer training program is unique in its requirements. Please reference specific program documents and discuss with the 91原创CE Volunteer Program Coordinator.

E. 91原创CE Volunteers are not permitted to participate in any 91原创CE activities until they have been cleared to do so through the 91原创CE background investigation process. Individuals must provide certain personal information that is required to conduct this investigation.

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III. INDEMNIFICATION

Indemnification is available to 91原创CE Volunteers pursuant to 91原创 Policy Number 4-108 Indemnification of Employees and Agents Who Are Not Trustees or Officers

IV. 91原创CE 4-H VOLUNTEERS

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A. APPOINTMENT

All 4-H Volunteers are required to complete and submit a Leader Enrollment Form (See Appendix C). This form must be signed by the Organizational Leader of the club with which the individual is volunteering. This form must be completed on an annual basis.

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B. TRAINING

1. New Leader Training is provided for all new Organizational Leaders within three (3) months of enrollment. This training provides an overview of the 4-H program, educational philosophy, as well as 91原创CE and 4-H policies.
   
   
2. All 4-H Volunteer leaders are encouraged to attend leader training each year offered during the Leader Forum and other leader training opportunities. This is to help them understand new materials as well as provide program updates.

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C. CERTIFICATION

1. Certification of 4-H volunteer leaders is only required when a volunteer elects to work with youth in any discipline of the 4-H Shooting Sports Program. 4-H Volunteers must attend the prescribed classroom and on-course trainings as required by this National 4-H Program in order to become certified and be able to work with you in this area.
   
   
2. 4-H Volunteers transferring to Delaware who have completed the 4-H Shooting Sports certification in another state are required to provide documentation of this training through a reference letter from the County Agent/Educator in that state to avoid having to be recertified in Delaware.
   
   

D. RENEWAL

All 4-H Volunteer leaders are required to complete and submit a Leader Enrollment Form (See Appendix C) on an annual basis to be renewed.

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V. MASTER GARDENER AND MASTER WELLNESS VOLUNTEERS

A. TRAINING

1. Successful applicants will be enrolled in the MG/MW Volunteer training program. Once enrolled, they will enter a period of training as outlined by the 91原创CE Volunteer Program.
   
   
2. During training, but prior to passing the qualifying examination(s), these individuals are referred to as 鈥渢rainees.鈥� After completing the formal training program, but prior to completing program requirements, MG/MW Volunteers are considered 鈥渋nterns.鈥�
   
   
3. Each MG/MW Volunteer training program is unique in its requirements- please reference specific program documents and discuss with the 91原创CE Volunteer Program Coordinator.
   
   
4. Payment of a course fee to cover training expenses and program costs may be required prior to acceptance into MG/MW volunteer training.
   
   
5. The 91原创CE Volunteer Program Coordinator will provide name badges to volunteer trainees/interns during the training period.

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B. CERTIFICATION

1. 听To complete the MG/MW Volunteer training programs, individuals will be required to take a qualifying examination(s) and/or complete required teach-back activities.
   
   
2. 听A score of at least seventy percent (70%) is required to pass the exam(s). MG/MW Volunteer trainees are notified confidentially of exam/certification results.
   
   
3. 听Those MG/MW Volunteer trainees who pass the qualifying exam(s) and complete the additional requirements of the program as outlined in specific program documents are 鈥渃ertified鈥� as technically qualified to dispense information for that program area.
   
   
4. 鈥淐ertification鈥� is valid for a period of one (1) year. 鈥淐ertification鈥� is a condition of 鈥渁ppointment.鈥�
   
   

C. APPOINTMENT (FIRST YEAR OF MG/MW VOLUNTEER SERVICE)

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1. 听Appointment is valid for (and may not exceed) a period of one (1) year.
   
   
2. 听Following completion of program requirements, a MG/MW Volunteer is recognized as an agent of 91原创CE when in the course and scope of their MG/MW Volunteer activities.
   
   
3. 听Appointed MG/MW Volunteers are given standard name badges.
   
   

D. RENEWAL (SECOND AND SUBSEQUENT YEARS OF MG/MW VOLUNTEER SERVICE)

1. Annual renewal by the specified deadline is required for a volunteer to remain active in the MG/MW Volunteer programs. In very unique circumstances, the 91原创CE Volunteer Program Coordinator may make an exception to the deadline.
   
   
2. Eligibility for renewal in their second (or any subsequent) year of service requires the following:
   
   a. Completed and reported minimum hours of qualifying volunteer service during the preceding year, as outlined by the program requirements and approved by the 91原创CE Volunteer Program Coordinator. Annual hours of service in excess of the minimum requirements are appreciated and encouraged but cannot be 鈥渃arried over鈥� and attributed to the next program year.
   
   b. Completed and reported minimum hours of qualifying advanced training during the preceding year, as outlined by the program requirements and approved by the 91原创CE Volunteer Program Coordinator. Annual hours of qualifying advanced training are appreciated but cannot be carried over to the next program year.
   
   c. MG/MW Volunteers are independently and personally responsible for meeting all administrative requirements necessary to secure renewal by correctly submitting the renewal materials.

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3. The 91原创CE Volunteer Program Coordinator renews MG/MW volunteers on the basis of:

a. Quality of service and previous performance, specifically including demonstration of a supportive and cooperative relationship with 91原创CE staff and volunteer peers, clientele, and/or other program stakeholders, as well as adherence to the programmatic goals, policies, and procedures established by the 91原创CE staff.

b. Hours served.

c. Completion of any advanced training required.

d. 91原创CE program needs.

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4. The 91原创CE Volunteer Program Coordinator has the authority not to renew a volunteer at their sole discretion, and without providing explanation.

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VI. MASTER NATURALIST VOLUNTEERS

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A. TRAINING
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1. Successful applicants will be enrolled in the MN Volunteer training program. Once enrolled, they will enter a period of training as outlined by the 91原创CE Volunteer Program.
   
   
2. During training, but prior to passing the qualifying field journal, these individuals are referred to as 鈥渢rainees.鈥� After completing the formal training program, but prior to completing program requirements, MN Volunteers are considered 鈥渋nterns.鈥�
   
   
3. Each MN Volunteer training program is unique in its requirements- please reference specific program documents and discuss with the 91原创CE Volunteer Program Coordinator.
   
   
4. Payment of a course fee to cover training expenses and program costs may be required prior to acceptance into MN volunteer training.
   
   
5. The 91原创CE Volunteer Program Coordinator will provide name badges to volunteer trainees/interns during the training period.

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B. CERTIFICATION
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1. To complete the MN Volunteer training programs, individuals will be required to create a qualifying field journal.
   
   
2. Those MN Volunteer trainees who pass the qualifying field journal and complete the additional requirements of the program as outlined in specific program documents are 鈥渃ertified鈥� as technically qualified to dispense information for that program area.
   
   
3. 鈥淐ertification鈥� is valid for a period of one (1) year. 鈥淐ertification鈥� is a condition of 鈥渁ppointment.鈥�
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C. APPOINTMENT (FIRST YEAR OF MN VOLUNTEER SERVICE)

1. Appointment is valid for (and may not exceed) a period of one (1) year.
   
   
2. Following completion of program requirements, a MN Volunteer is recognized as an agent of 91原创CE when in the course and scope of their MN Volunteer activities.

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D. APPOINTED MN VOLUNTEERS ARE GIVEN STANDARD NAME BADGES.
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E. RENEWAL (SECOND AND SUBSEQUENT YEARS OF MN VOLUNTEER SERVICE)
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1. Annual renewal by the specified deadline is required for a volunteer to remain active in the MN Volunteer programs. In very unique circumstances, the 91原创CE Volunteer Program Coordinator may make an exception to the deadline.
   
   
2. Eligibility for renewal in their second (or any subsequent) year of service requires the following:
   
   a. Completed and reported minimum hours of qualifying volunteer service during the preceding year, as outlined by the program requirements and approved by the 91原创CE Volunteer Program Coordinator. Annual hours of service in excess of the minimum requirements are appreciated and encouraged but cannot be 鈥渃arried over鈥� and attributed to the next program year.
   
   b. Completed and reported minimum hours of qualifying advanced training during the preceding year, as outlined by the program requirements and approved by the 91原创CE Volunteer Program Coordinator. Annual hours of qualifying advanced training are appreciated but cannot be carried over to the next program year.
   
   c. MN Volunteers are independently and personally responsible for meeting all administrative requirements necessary to secure renewal by correctly submitting the renewal materials.
   
   
3. The 91原创CE Volunteer Program Coordinator renews MN volunteers on the basis of:
   
   a. Quality of service and previous performance, specifically including demonstration of a supportive and cooperative relationship with 91原创CE staff and volunteer peers, clientele, and/or other program stakeholders, as well as adherence to the programmatic goals, policies, and procedures established by the 91原创CE staff.
   
   b. Hours served.
   
   c. Completion of any advanced training required.
   
   d. 91原创CE program needs.

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F. The 91原创CE Volunteer Program Coordinator has the authority not to renew a volunteer at their sole discretion, and without providing explanation.

VII. ALL VOLUNTEERS (4-H, MG, MW, MN, AND OTHER 鈥淢ASTER鈥� VOLUNTEER PROGRAMS)

A. LEAVE OF ABSENCE OR LIMITED ACTIVE STATUS

1. 91原创CE Volunteers who, owing to such a significant personal problem, are unable to complete the mandatory advanced training requirements, and/or the mandatory volunteer service activity requirements, may request either a leave of absence or Limited Active Status. Examples of such major difficulties include (but are not be limited to) a family emergency, personal illness and financial hardship.
   
   
2. Such requests must be submitted in writing to the 91原创CE Volunteer Program Coordinator.
   
   
3. Each request shall be handled on a case-by-case basis with the 91原创CE Volunteer Program Coordinator who has ultimate authority on whether to grant the request and whether to place any terms or conditions on the leave of absence or Limited Active Status.
   
   
4. If approved, Limited Active Status allows the 91原创CE Volunteer to maintain their standing as active during a period in which they are unable to complete the normal volunteer service requirements. For leaves of absence, 91原创CE Volunteers cannot represent or promote themselves as a 91原创CE volunteer.
   
   
5. In the absence of any action on their part, after being on a leave of absence or on Limited Active Status for a period of one (1) year, the 91原创CE Volunteer shall be designated as Inactive. During this time, a 91原创CE Volunteer cannot participate in 91原创CE Volunteer program activities, is not considered an agent of 91原创CE, and is not eligible for 91原创 liability coverage.

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B. INACTIVE STATUS

1. 听91原创CE Volunteers may independently resign from the 91原创CE Volunteer program at any time. Written notification is requested.
   
   
2. 听91原创CE Volunteers who are Inactive for more than six (6) months and have not applied for reinstatement shall be considered 鈥渞esigned.鈥�
   
   
3. 91原创CE Volunteers who resign and wish to volunteer again for the 91原创CE must start the volunteer application process from the beginning; however, their training hours may be transferable at the discretion of the 91原创CE Volunteer Program Coordinator, and individuals may be asked to participate in certain courses and/or advanced training opportunities that help provide them current information necessary to perform in this role.
   
   

C. TRANSFER OF APPOINTMENT (OR RENEWAL) FROM ONE DELAWARE COUNTY TO ANOTHER

1. 听91原创CE Volunteers who relocate from one Delaware County to another may apply for transference of their appointment.
   
   
2. To apply for transference of their appointment to the 91原创CE Volunteer program in a new county, the 91原创CE Volunteer must provide a summary of their credentials, including details of training and volunteer service, and a positive reference from a 91原创CE staff member of the former county. Transference of the reappointment of the volunteer may be approved based on their previous training and experience, or the volunteer may be required to participate in further training, as per the discretion of the 91原创CE Volunteer Program Coordinator. The outcome of the request for transfer of appointment will be given to the applicant in writing.
   
   
3. 91原创CE Volunteers transferring from another state must start the volunteer application process from the beginning; however, their training hours may be transferable at the discretion of the 91原创CE Volunteer Program Coordinator, and individuals may be asked to participate in certain courses and/or advanced training opportunities that help provide them current information necessary to perform in this role and provide them knowledge assist them in volunteering in the state of Delaware.

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D. 91原创CE VOLUNTEER RECOGNITION

Each 91原创CE Volunteer program recognizes the importance of their volunteers. Contact the 91原创CE Volunteer Program Coordinator for more details on volunteer recognition activities.

CHAPTER FOUR: TRAINING, QUALIFYING ADVANCED TRAINING, AND QUALIFYING SERVICE

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I. TRAINING RESPONSIBILITY AND QUALIFYING SERVICE

91原创CE Volunteers are independently and personally responsible for maintaining their technical skills and their involvement in the local programs; and for fulfilling all educational, service, and other requirements necessary to become and/or retain status as a 91原创CE Volunteer.

To stay in good standing with 91原创CE, all 91原创CE Volunteers must complete their volunteer training and service requirements and follow the policies set forth in this document as well as the Code of Conduct.

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II. 4-H VOLUNTEERS

A. INITIAL TRAINING

New 4-H Volunteer training is provided for new leaders within 3 months of enrollment.听 This training provides an overview of the 4-H program, educational philosophy, as well as 91原创CE and 4-H Policies.

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B. ONGOING TRAINING

1. 4-H Volunteers are encouraged to attend leadership training each year during the Leader Forum and other leader training opportunities.听 This is to help them understand new material as well as provide program updates.

2. 4-H Volunteers who are certified in shooting sports must teach at least once every three years to remain certified.

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C. QUALIFYING SERVICE

4-H Volunteers must re-enroll each year.听 Services provided in support of the 4-H program are varied but need to be relevant to the 4-H Program.听 Volunteers are subject to the Code of Conduct at all times.

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III. MG/MW VOLUNTEERS

A. TRAINING

听1. Responsibility for the execution of the MG/MW training program rests with the 91原创CE Volunteer Program Coordinator.

听2. Completion of the MG/MW Volunteer training is one of the prerequisites necessary for appointment as a MG/MW Volunteer.

听3. The Volunteer Program Coordinator may elect to provide a training scholarship when deemed appropriate.

听4. Training

a. Training is provided by 91原创CE and/or DSUCE personnel or CANR faculty and other professionals as needed.听 The training program provides a basic, general, integrated, and practical course in the relevant subject matter areas, Extension methodology, and 91原创CE policies and procedures.
b. MG/MW Volunteer training is scheduled in accordance with local needs.

c. Each MG/MW Volunteer trainee is expected to participate in every training session.听 The number of class absences allowed and procedures for making up missed classes are determined by the 91原创CE Volunteer Program Coordinator and outlined in the registration process.

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B. QUALIFYING ADVANCED TRAINING ACTIVITIES (FIRST AND SUBSEQUENT YEARS OF MG/MW VOLUNTEER APPOINTMENT)

1. All MG/MW volunteers agree to participate in a minimum of five (5) hours of approved advanced training annually in subsequent years following their first certification year.

2. Advanced training activities must be approved in advance by the 91原创CE Volunteer Program Coordinator to assure that they meet 91原创CE standards.听 Examples of advanced training activities that are likely to be approved as qualifying include:

a. Educational activities sponsored by the MG/MW programs such as the educational portion of 91原创CE volunteer meetings, additional training classes, workshops, seminars, and conferences.

b. Other educational activities approved in advance by the 91原创CE Volunteer Program Coordinator.

3. If a volunteer is providing service across multiple 91原创CE programs, advanced training hours may be eligible to count across the programs under the discretion of the volunteer coordinator; however, service hours are only eligible to be counted under one Master program.

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C. QUALIFYING SERVICE ACTIVITIES

1. In their first year as MG/MW Volunteers, individuals agree to perform a minimum of forty (40) hours of qualifying service activities.

2. In their second and subsequent year as MG/MW Volunteers, individuals agree to perform a minimum of thirty (30) hours of qualifying service activities.

a. Service activities must be approved in advance by the 91原创CE Volunteer Program Coordinator to assure that they meet 91原创CE standards. Qualifying service activities must be consistent with 91原创CE priorities, core issues and policy.

b. Qualifying service activities must be performed free of charge by the volunteer. No payment to a volunteer may be solicited or accepted. Donations made to the volunteer program are acceptable and fees may be charged for the program/service provided.

c. Qualifying service activities must be outreach and/or educational in nature, and/or must be 91原创CE programs. Examples of service activities that are likely to be approved as qualifying include:

i. Answering questions received during the 91原创CE volunteer program initiative/activity.

ii.Service on public education activities sponsored by the MG/MW Volunteers including lectures, demonstrations, field trips, tours, plant clinics, exhibits, demonstrations, seminars, workshops, and conferences.

iii.Unpaid radio and television appearances representing MG/MW, if specifically approved by the 91原创CE Volunteer Program Coordinator.

iv.Unpaid articles written for publication representing MG/MW Volunteer program initiatives. Copies of articles (or other written material) must be submitted to the 91原创CE Volunteer Program Coordinator for review before publication.

v.Organization and planning of 91原创CE volunteer activities such as talks, plant clinics/demonstrations, educational exhibits and seminars, or assisting 91原创CE Volunteer Program Coordinator with developing program direction and strategic planning.

vi. Preparation of artwork, poster, fliers, displays, and other educational materials that benefit the 91原创CE volunteer programs and approved by the 91原创CE Volunteer Program Coordinator.

vii. Service on committees or as a coordinator for any 91原创CE volunteer educational activity.

viii. Organization of reference materials and clerical or administrative work for the 91原创CE volunteer programs.

ix.听Service setting up and/or cleaning up 91原创CE volunteer meetings and/or picking up and delivering supplies for a talk, clinic, exhibit, seminar, or other 91原创CE volunteer function.

x. Work on research projects and reports under the supervision of 91原创CE Volunteer Program Coordinator for the purpose of developing and disseminating information.

d. Examples of service activities that are likely to be disapproved as qualifying include:

i. Attendance at general MG/MW meetings (see volunteer program guidelines for specific valuation of approved hours; a portion may be approved).

ii. Attendance at social functions.

iii. Work (whether paid or unpaid) for outside organizations (e.g., community groups, etc.) that satisfies the requirements for participation or membership in those organizations.

iv. Any and all activities for which the volunteer is personally paid.听听 However, the 91原创CE Volunteer Program Coordinator has discretion to approve paid work on a very rare exception basis if they deem it appropriate.

v. Physical labor, such as weeding for a community or school garden. However, the 91原创CE Volunteer Program Coordinator has discretion to approve physical labor/service on an exception basis if its purpose is the demonstration of 91原创CE program methods. If physical labor is demonstrated as part of an educational program where demonstration of proper techniques is the focus, then these types of activities are approved.

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D. DOCUMENTATION OF QUALIFYING ADVANCED TRAINING AND SERVICE ACTIVITIES

1. Performance of qualifying advanced training and volunteer service activities must be documented on the appropriate form and submitted quarterly.

2. Volunteers are encouraged to retain a complete copy of their volunteer service and advanced training activities in their personal records.

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E. POLICY FOR PERFORMANCE OF VOLUNTEER SERVICE ACTIVITIES

1. Volunteers may make recommendations only on home and community related issues. Commercial or business-related subjects should be referred to the 91原创CE Volunteer Program Coordinator.

2. If it is necessary to make recommendations, volunteers will do so only as per published 91原创CE recommendations. This includes pesticide, food and health related topics areas.

CHAPTER FIVE: PROGRAM ADMINISTRATION

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I. INTRODUCTION

The following is a summary of certain key administrative policies that are particularly relevant in the 91原创CE volunteer environments.

It is always best for 91原创CE County offices to first direct questions and concerns regarding administration to County Directors and 91原创CE Program Leaders.

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II. ACCIDENTS, INJURIES AND/OR INCIDENTS

A. 91原创CE Volunteers must immediately report to the 91原创CE Volunteer Program Coordinator any incident or accident occurring while the volunteer is actively engaged in 91原创CE volunteer activities that results in an injury or property damage.

B. Upon receipt of such a report, the 91原创CE Volunteer Program Coordinator will immediately communicate the information to the 91原创CE County Director, who in turn will notify the 91原创 Office of Risk Management (RiskManagement@udel.edu). The 91原创CE Volunteer Program Coordinator will complete an Incident Report (See Appendix E) and submit for review by the 91原创CE County Director prior to submission to the 91原创 Office of Risk Management. Copies will also be forwarded to the 91原创CE Program Leader and 91原创CE Director of Extension.

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III. BACKGROUND INVESTIGATION

A. 91原创CE requires that all 91原创CE Volunteers undergo a criminal background check completed prior to commencing 91原创CE Volunteer work. A 91原创CE Volunteer who refuses to undergo a criminal background check shall be deemed ineligible to be a 91原创CE Volunteer.

B. Background checks are conducted by 91原创 Human Resources in accordance with 91原创 Policy 4-111 ( ) .

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IV. COMPLAINT PROCESS FOR VOLUNTEERS (FORMAL AND INFORMAL)

A. General

1. Most 91原创CE Volunteer complaints are resolved at the local (i.e. 91原创CE County office) level. 91原创CE Volunteer Program Coordinators in cooperation with 91原创CE Program Leaders and County Directors will determine the best strategy to resolve the complaint in a timely manner.

2. 91原创CE Volunteer complaints made specifically against the 91原创CE Volunteer Program Coordinator should be made to the 91原创CE County Director.

3. All information (both verbal and written) related to 91原创CE Volunteer complaints is held in confidence to the greatest extent permissible in accordance with 91原创CE policy (see below) and Delaware State law.

4. Sexual Harassment/Civil Rights Complaints

a. Sexual harassment and/or civil rights complaints must be brought to the attention of the 91原创CE Civil Rights Director and the 91原创CE Director of Extension.

b. Additionally, these complaints may be directed to the 91原创 Office of Equity and Inclusion. . A copy is to be sent to the 91原创CE Director of Extension.

c.听Program civil rights complaints may also be filed with the Secretary of Agriculture, United States Department of Agriculture, Washington, DC 20250 within 180 days from the date of the alleged discrimination. A copy is to be sent to the 91原创CE Director of Extension.

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B. Informal Volunteer Complaint Process

1. Informal resolution of 91原创CE Volunteer complaints is always preferable although not mandatory.

2. The informal complaint process involves the 91原创CE Volunteer directly communicating with the 91原创CE Volunteer Program Coordinator and/or 91原创CE County Director, engaging in dialogue, and identifying a mutually satisfactory resolution.

3. If a mutually satisfactory resolution cannot be achieved through the informal complaint process, the 91原创CE Volunteer may make a formal complaint.

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C. Formal Volunteer Complaint Process

1. The 91原创CE Volunteer may initiate the formal complaint process by issuing a written complaint to the 91原创CE Volunteer Program Coordinator. The written complaint must include specific details and the remedy requested.

2. If attempt was made to resolve the matter informally, the formal complaint must be received by the 91原创CE Volunteer Program Coordinator within thirty (30) business days upon the completion of that informal process.

3. If no attempt was made to resolve the matter informally, the formal complaint must be received within thirty (30) business days of the event that gave rise to the complaint.

4. Upon receipt, the 91原创CE Volunteer Program Coordinator must forward a copy of the complaint to the County Director and the 91原创CE Program Leaders.

5. The 91原创CE Volunteer Program Coordinator will then review the formal complaint.

a. At their discretion, the 91原创CE Volunteer Program Coordinator may seek input on the formal complaint from selected relevant personnel. Such relevant personnel may include (but would not be limited to) the 91原创CE Program Leaders, the 91原创CE County Director, and others. The 91原创CE Volunteer Program Coordinator may also review any relevant documentation or other materials as they deem appropriate.

b. At their discretion, the 91原创CE Volunteer Program Coordinator may elect to include the 91原创CE Volunteer at this or any other stage of the process.

c. Within thirty (30) business days receipt of the formal complaint, the 91原创CE Volunteer Program Coordinator will issue a written determination to the 91原创CE Volunteer with a copy to the applicable 91原创CE Program Leader and other 91原创CE personnel shall be copied on the 91原创CE Volunteer Program Coordinator鈥檚 determination.

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D. Appeal of Response to the 91原创CE Volunteer鈥檚 Formal Complaint

1. In the event that the 91原创CE Volunteer is not satisfied with the 91原创CE Volunteer Program Coordinator鈥檚 determination regarding the formal complaint, the following process will be observed.

a. The 91原创CE Volunteer may appeal in writing to the applicable 91原创CE Program Leader听听 no later than thirty (30) business days after the 91原创CE Volunteer鈥檚 receipt of the 91原创CE Volunteer Program Coordinator鈥檚 written determination.

b. The applicable 91原创CE Program Leader will advise the 91原创CE Volunteer Program Coordinator that an appeal has been received.

c. The 91原创CE Volunteer Program Coordinator will forward all related information to the applicable 91原创CE Program Leader.

d. The 91原创CE Program Leader will consider the appeal.听 In doing so, the 91原创CE Program Leader may consult with any individual and/or review any documentation as appropriate in their judgment. The 91原创CE Program Leader will be required to consult with the 91原创CE Director of Extension before issuing their decision.

e. Within thirty (30) business days of the receipt of the appeal, the 91原创CE Program Leader will issue written notification to the 91原创CE Volunteer of their decision on the appeal, and carbon copy the 91原创CE Volunteer Program Coordinator and the 91原创CE Director of Extension and other appropriate 91原创CE or CANR personnel.

2. The decision of the applicable 91原创CE Program Leader will be final and no further recourse will be available to the 91原创CE Volunteer.

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V. CONFIDENTIALITY AND PRIVACY

A. As a general practice, private information (e.g. addresses, phone numbers, emails, etc.) of members of the public are not retained by 91原创CE except for mailing list purposes only.听 It is 91原创CE policy not to share this information with outside organizations.

B. Although 91原创CE will treat all private information as confidential to the greatest extent permitted by statute and 91原创 policy, complete confidentiality is not guaranteed. For example, some exceptions include subpoenas, court orders, FOIA requests, external and internal investigations.

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VI. CONFLICT OF INTEREST AND/OR CONFLICT OF COMMITMENT

A. In accordance with 91原创 policy, 91原创CE Volunteers must disclose any potential conflicts of interest or commitment that may exist, that could call into question the 91原创CE Volunteer鈥檚 professional judgment or commitment to 91原创CE. A potential conflict of interest occurs when there is a divergence between an 91原创CE Volunteer鈥檚 private interests and his or her professional obligations as a 91原创CE Volunteer such that an independent observer might reasonably question whether the individual's professional judgment, commitment, actions, or decisions could be influenced by considerations of personal gain, financial or otherwise.

B. The 91原创CE County Director has responsibility and authority to review disclosed conflicts of interest/commitment and determine whether any action is required.

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VII. EMAIL

A. At the discretion of the 91原创CE Volunteer Program Coordinator and upon request, email accounts may be established for a local 91原创CE Volunteer.

B. Email accounts must be set up by the 91原创CE Volunteer Program Coordinator by using the 91原创elNet Account Request form found at the new faculty checklist page.

C. All email accounts provided to 91原创CE Volunteers are subject to 91原创 Policy 1-14 Policy for Responsible Computing at the 91原创 ().

D. When a 91原创CE Volunteer鈥檚 status is terminated, their email account will also be terminated.

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VIII. GENERAL AND FINANCIAL ADMINISTRATIVE REQUIREMENTS

A. All monies received by 91原创CE Volunteers in support of 91原创CE shall be immediately turned over to the applicable 91原创CE Volunteer Program Coordinator.

B. Reimbursements for out-of-pocket costs associated with 91原创CE service activities, such as copying and travel expenses, may be available, provided 91原创CE Volunteers obtain permission from the 91原创CE Volunteer Program Coordinator prior to incurring such expenses. Volunteers must provide receipts for expenses incurred for reimbursement to take place.

C. 91原创CE Volunteers may not negotiate and/or sign any document that commits or binds 91原创CE in any way, including but not limited to licenses, service provider agreements, facility use agreements, contracts and grants.

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IX. DONATIONS (TO 91原创CE VOLUNTEER PROGRAMS)

91原创CE Volunteers should refer all potential and actual donors to the 91原创CE County Director or 91原创CE Volunteer Program Coordinator for further action.

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X. GIFTS (TO VOLUNTEERS)

Any monetary gifts provided to a 91原创CE Volunteer should be turned over to the 91原创CE Volunteer Program Coordinator for deposit into the appropriate account. Gifts of tangible items under $25.00 in value may be accepted by the 91原创CE Volunteer.

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XI. HEALTH AND SAFETY

A. 91原创 is committed to maintaining the safety and health of 91原创CE employees, volunteers and clientele. Every 91原创CE employee or 91原创CE Volunteer has the responsibility to follow safety rules and procedures and to help identify and correct potentially hazardous conditions.

B. Relevant health and safety training shall be included in initial and ongoing training opportunities for 91原创CE Volunteers. Volunteers are encouraged to participate in safety training programs sponsored by 91原创. Training topics may include:

1. Tools and equipment use.

2. Safe lifting and other ergonomic topics.

3. Heat illness awareness.

4. Procedures for reporting safety concerns, hazards, and injuries.

5. Food safety.

a. Food service activities must be in compliance with all local (city and county) health department rules and state law. Public health certificates should be obtained if serving food in public.

b. Contact Program Leaders for current food safety information.听听

XII. ALCOHOL, ILLEGAL DRUGS, AND TOBACCO

A. 91原创CE Volunteers shall not consume or be under the influence of alcohol or illegal drugs while performing 91原创CE Volunteer duties.

B. 91原创CE Volunteer programs and activities are conducted under tobacco-free conditions.

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XIII. INTERACTION WITH YOUTH AND ADULT CLIENTELE

A. In the context of the 91原创CE volunteer programs, volunteers must have at least two adults present at ALL times when working with youth. Volunteers are encouraged to work with other qualified adults who understand youth development (such as a 91原创CE 4-H staff member or schoolteacher) when working with youth.

B. When working with adult clientele, volunteers should plan on working in teams of at least two adult volunteers (or an Extension staff person).

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XIV. NAME AND LOGO 鈥� 91原创, 91原创CE, VOLUNTEER PROGRAM

A. The 91原创CE volunteer name and logo are the property of 91原创CE.

B. 91原创鈥檚 name and logo, 91原创CE name and logo as well as the 91原创CE volunteer program name and logo, and all associated trademarks may not be used without first obtaining the permission of the 91原创 Office of Communications & Marketing (鈥淥CM鈥�). A license must be obtained for the use of any of these marks in or on a commercial product, including premium and promotional items.

C. For purposes of the 91原创CE volunteer program, and in consultation with OCM, the 91原创CE Volunteer Program Coordinator has the responsibility and authority to approve or disapprove use of the 91原创CE/volunteer program names and logos. If in doubt, the 91原创CE Volunteer Program Coordinator should check with their County Director.

D. The 91原创CE volunteer program logo represents the volunteer program with a statewide identity and a unified voice and vision.听 In accompaniment with the 91原创CE logo, the 91原创CE volunteer program logo should be used as regularly as possible and applied to all relevant program materials such as name badges, appointment cards, etc.

E. The 91原创CE logo is the unifying symbol for 91原创CE and encompasses the 91原创CE, and the many statewide Programs. In accompaniment with the 91原创CE volunteer logo, the 91原创CE logo should be used as regularly as possible and applied to all relevant program materials.

F. Information on the 91原创CE and volunteer logos may be found on our staff resources page.

G. When referring to a specific 91原创CE Volunteer Program Coordinator, the naming convention to be used is: 91原创CE Volunteer Program. (i.e. 91原创 Cooperative Extension, Master Gardeners).

H. The title 鈥淢aster Gardener Volunteer,鈥� 鈥淢aster Wellness Volunteer鈥�, 鈥淢aster Naturalist鈥�, and 鈥�4-H Volunteer鈥� as well as the 91原创CE volunteer program name badge may only be used by appointed volunteers, and only when they are in the course and scope of their 91原创CE volunteer activities.听 It may not be used for commercial purposes. However, the training, experience, and certification gained by individuals in the 91原创CE volunteer programs may be referenced as personal qualifications (e.g., when seeking employment, etc.).

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XV. NONDISCRIMINATION/AFFIRMATIVE ACTION POLICY

A. 91原创 and 91原创CE prohibit discrimination or harassment of any person on the basis of race, color, national origin, religion, sex, gender identity, pregnancy (including childbirth, and medical conditions related to pregnancy or childbirth), physical or mental disability, medical condition (cancer-related or genetic characteristics), ancestry, marital status, age, sexual orientation, citizenship, or status as a covered veteran (covered veterans are special disabled veterans, recently separated veterans, Vietnam era veterans, or any other veterans who served on active duty during a war or in a campaign or expedition for which a campaign badge has been authorized) in any of its programs or activities.

B. 91原创 policy is intended to be consistent with the provisions of applicable local, state and federal laws.听

C. Inquiries regarding the University鈥檚 nondiscrimination policies may be directed to Office of Equity and Inclusion as well as the 91原创CE Civil Rights Officer. Inquiries regarding civil rights information at the Federal level may be directed to the Secretary of Agriculture, United States Department of Agriculture, Washington, DC 20250.

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XVI. INSURANCE & RISK MANAGEMENT

A. General Liability Insurance

1. 91原创 maintains a general liability insurance program that protects all employees and agents of 91原创 while acting within the course and scope of 91原创CE business. See 91原创 Policy 3-1 University Insurance Coverage .

2. In the event of accidental damage to another's property, or accidental injury to another person during the conduct of official 91原创CE business, or as a result of negligence on the part of 91原创, its employees or agents, each would be protected by 91原创's general liability insurance program. 91原创CE Volunteers are 91原创 agents when actively engaged in the course and scope of 91原创CE volunteer activities and thus are covered. No coverage applies or is implied for any other reason.

3. When, during the course of their 91原创CE Volunteer duties, a volunteer is involved in accidental injury or property damage to others, he or she must immediately report full details to the 91原创CE Volunteer Program Coordinator.

4. Upon receipt of such a report, the 91原创CE Volunteer Program Coordinator will immediately forward the information to the 91原创CE County Director and 91原创CE Program Leader, who in turn will notify the Office of Risk Management by telephone (302-831-8468)/email (RiskManagement@udel.edu), as well as file an incident report (See Appendix E).

5. 91原创CE Volunteers are not covered by 91原创鈥檚 Workers鈥� Compensation program.

6. The 91原创 Self-Insurance Program for general liability does not provide coverage for the personal property (including homes, gardens or equipment) of 91原创CE volunteer staff or volunteers. 91原创CE Volunteer Program Coordinators and volunteers who utilize their personal property during the course of 91原创CE volunteer activities should check with their insurance carrier and review their liability coverage.

B. Automobile Liability Insurance

1. 91原创/State Owned Vehicles

a. The 91原创CE County Director and designated staff are responsible for ensuring that only approved drivers are operating 91原创/State Owned Vehicles at any time and for approved purposes only. Approved drivers are drivers who are 91原创 affiliated as Faculty, Staff or Students 18 years or older. Staff also includes miscellaneous wage and temporary employees as described in Policy 4-21 University Personnel Manual. Unless Volunteers are also classified as Faculty, Staff or Student of the 91原创, Volunteers are not permitted to operate 91原创/State Owned Vehicles at any time.

b. Any Volunteer who is classified, as Faculty, Staff or Student of the 91原创, must be compliant with Policy 7-34 Driver鈥檚 Requirement and Verification and Policy 7-47 University 12 to 15 Passenger/Extended Van Utilization. All other 91原创 vehicle use policies are applicable to approved drivers.听

2. Volunteer Owned Vehicle

a. If driving is part of 91原创CE Volunteer duties, the 91原创CE Volunteer may drive their own vehicle, but must do the following:

i. Comply with 91原创 Policies 3-1 University Insurance Coverage, 7-34 Driver鈥檚 Requirements and Verification, and 7-47 University 12 to 15 Passenger/Extended Van Utilization.听

ii. Use a safe operating vehicle.

iii. Ensure all passengers use a seat belt.

3. Automobile Accidents

a. In the event of an automobile accident that results in injury or property damage while a 91原创CE Volunteer is actively engaged in 91原创CE volunteer activities, 91原创CE Volunteers must immediately report the accident to the 91原创CE Volunteer Program Coordinator.

b. Upon receipt of such a report, the 91原创CE Volunteer Program Coordinator will immediately communicate the information to the 91原创CE County Director, who in turn will notify the 91原创 Office of Risk Management (RiskManagement@udel.edu). The 91原创CE Volunteer Program Coordinator will ensure that the 91原创CE Volunteer completes a 91原创 Auto Accident Reporting Form (See Appendix F) that is located on the 91原创 Risk Management website page and submit for review by the 91原创CE County Director prior to submission to the 91原创CE Office of Risk Management. Copies will also be forwarded to the 91原创CE Program Leader and 91原创CE Director of Extension.

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